All returns are resolved with an exchange or store credit. If a piece is not right, we will make it right — swap it for another size, swap it for something else, or take store credit valid for 90 days.

Full details are in our refund and exchange policy.

Fourteen days from the delivery date shown on your tracking, on Ready To Wear pieces. Get in touch before you send anything back so we can confirm it is eligible.

Text 954-773-5119 or email customerservice@shopshanejustin.com within 14 days with your order number and the piece you want to swap. We will confirm it is eligible and send you the return address in writing.

Please wait for our confirmation before posting anything back. Unannounced returns cannot be matched to an order, so we cannot process or credit them.

• —Made to Order and custom-sized pieces
• —Accessories, including bags, purses and jewellery
• —Bodysuits, and any piece with a built-in bra, brief or lining, for hygiene reasons
• —Footwear that has been worn outside
• —Pieces marked as clearance or final sale on the product page

Store credit is issued to the email address on your order and applied at checkout. It is valid for 90 days from the day it is issued, it can be used across more than one order, and any unused balance stays on your credit until it expires.

Send us photographs within 7 days of delivery. We will replace it or issue store credit at no cost to you, and we will cover the return postage. This applies to everything we sell, including final sale pieces.

Ready To Wear pieces are in stock with no wait time and ship within one business day. We do not ship at weekends or on public holidays, so an order placed on Friday goes out on Monday.

Made to Order pieces are cut for you after you order, including custom sizing, and take longer — we will confirm timing with you directly.

Once your order has shipped, Standard delivery takes 3 to 4 business days and Express takes 1 to 2 business days. You choose at checkout.

Sale orders are the one exception. They take 7 to 10 business days to process before they ship, and delivery time is added on top of that.

Your return rights are unchanged. A discount code does not make a sale order final.

Only before it is packed, and we move quickly — shipping within one business day leaves a short window. Get in touch as soon as you can. Once a tracking number has been issued, the order is on its way and cannot be changed.

If it is already gone, wait for it to arrive and start an exchange.

Not at the moment. We ship to United States addresses only.

Once a parcel is with the carrier it is out of our hands, so contact them directly for updates — they can trace it and tell you where it was left.

If they cannot resolve it, come back to us and we will help.

We will contact you. You can have it sent out again by covering the shipping a second time, or take store credit for the value of the pieces. Original shipping is not credited.

Please check your address carefully at checkout — we send to the address you give us and cannot redirect a parcel once it has left.

Right now, only here. Shane Justin is sold exclusively at shopshanejustin.com — we are not stocked by any other retailer, and anyone claiming to sell Shane Justin elsewhere is not us.

We are opening our first store in Hollywood, Florida. It is in the works now. Follow @shanejustin on Instagram for the opening date and everything that comes with it.

All payments are taken here on shopshanejustin.com at checkout. We never take payment through Instagram, Cash App, Zelle, Western Union or any other service — if someone asks you to pay that way, it is not us.

This is usually a mismatch between your billing and shipping details. Make sure the billing address matches the one on your card exactly, then try again, or use a different card.

If it happens twice, text us with your email address and we will look into it from our side rather than leaving you to guess.

Codes cannot be applied after an order is placed. Keep it for your next one — most of our codes stay valid for a while.

Text 954-773-5119, Monday to Friday, 10am to 6pm ET. That is the fastest way to reach us and how we prefer to help.

You can also email customerservice@shopshanejustin.com and we will reply within 1 to 2 business days.