Refund & Exchange Policy
refund & exchange
policy
Every Shane Justin piece is made in a small run. Because of that, our policy works differently from a large retailer — please read it before you order.
Text us
954-773-5119
Mon–Fri, 10am–6pm ET
Email
customerservice@shopshanejustin.com
Reply within 1–2 business days
Window
14 days
From delivery, Ready To Wear
In short
If something is not right, we will exchange it or issue store credit. You have 14 days from delivery on Ready To Wear pieces. All returns are resolved with an exchange or store credit. Some items are final sale. Everything below explains how it works.
01what the terms mean+
- Ready To Wear
- In-stock pieces with no wait time. These are eligible for exchange or store credit.
- Made to Order
- Pieces cut for you after you order, including custom sizing. Final sale.
- Final Sale
- Cannot be returned, exchanged or credited for any reason other than a fault on our side.
- Store Credit
- Credit issued to you by email, valid for 90 days and spendable on anything in the shop.
02how returns work here+
If a piece is not right, we will make it right — with an exchange or store credit.
Our runs are small and often not repeated, so a returned piece cannot simply go back onto a shelf. What we offer instead is a straightforward swap: another size, another piece, or store credit valid for 90 days and spendable on anything in the shop.
All returns are resolved with an exchange or store credit.
03exchanges and store credit+
Ready To Wear pieces can be exchanged for a different size, exchanged for another piece, or returned for store credit.
To be eligible
- —You contact us within 14 days of the delivery date shown on your tracking
- —The piece is unworn, unwashed, unaltered and undamaged
- —All original tags are still attached
- —The piece is not listed as final sale in Section 4
We inspect every piece when it reaches us. Anything showing wear, marks, scent or missing tags will be sent back to you and cannot be credited.
Exchanging for a different size
If the size you need is in stock we will reserve it while your return is in transit. If it has sold out — and with small runs it can — you will be offered another piece or store credit.
Store credit
Store credit is issued to the email address on your order and applied at checkout. It is valid for 90 days from the day it is issued, it can be used across more than one order, and any unused balance stays on your credit until it expires.
04final sale+
The following cannot be returned, exchanged or credited:
- —Made to Order and custom-sized pieces
- —Accessories, including bags, purses and jewellery
- —Bodysuits, and any piece with a built-in bra, brief or lining, for hygiene reasons
- —Footwear that has been worn outside
- —Pieces marked as clearance or final sale on the product page
Please note
A discount code does not make your order final sale.
If you used a promotional code from an email, text or campaign, your order is treated exactly like any other. Only pieces marked down as clearance on the product page itself are final sale.
Section 8 still applies to final sale pieces. If something arrives faulty, we will make it right regardless of what it cost.
05how to start an exchange+
- 01Contact us within 14 days.Text 954-773-5119 or email customerservice@shopshanejustin.com with your order number and the piece you want to exchange.
- 02We confirm.We will tell you whether the piece is eligible and give you the return address in writing.
- 03You post it back.Use a tracked service and keep the receipt until your exchange is complete.
- 04We inspect and processwithin 5 business days of the parcel arriving.
Please wait for our confirmation before sending anything back. Unannounced returns cannot be matched to an order or processed, and we cannot credit them.
06return shipping and address+
You cover the cost of sending a piece back to us. We cover the cost of sending your replacement out.
We recommend a tracked and insured service. Until a return reaches us it remains your responsibility, and we cannot credit a parcel that is lost or damaged in transit.
Original shipping charges are not credited.
Send confirmed returns to:
Shane Justin — ReturnsSJ Fulfillment
5645 Coral Ridge Drive, #419
Coral Springs, FL 33076
07processing times+
- Response to your request 1 to 2 business days
- Inspection once your return arrives Within 5 business days
- Store credit issued Same day as inspection, by email
- Replacement piece dispatched Within 2 business days of inspection
If your store credit has not arrived within a day of us confirming inspection, check your spam folder first, then contact us and we will resend it.
08damaged, faulty or incorrect pieces+
If a piece arrives damaged or faulty, or is not what you ordered, contact us within 7 days of delivery with photographs showing the problem.
We will replace the piece, or issue store credit, at no cost to you. We will also cover return postage. This applies to every piece we sell, including final sale.
This does not cover normal wear, damage caused after delivery, or alterations.
09cancelling or changing an order+
We move quickly — Ready To Wear pieces are usually dispatched the next business day — so we can only change or cancel an order before it is packed.
Contact us as soon as possible. If your order has already been packed or dispatched, wait for it to arrive and then follow the exchange process in Section 5.
10delivery addresses and undeliverable parcels+
We ship within the United States only. Please check your address carefully at checkout — we dispatch to the address you provide and cannot redirect a parcel once it has left us.
If a parcel is returned to us as undeliverable, refused, or unclaimed, we will contact you. You can have it sent again by paying the shipping cost a second time, or take store credit for the value of the pieces. Original shipping is not credited.
If you arrange your own onward forwarding after delivery to a US address, our responsibility ends once the parcel is delivered to that address.
11if something goes wrong+
Talk to us before you open a dispute with your bank. Almost everything can be resolved faster by text or email, and a chargeback locks the order while it is investigated, which helps nobody.
Text 954-773-5119, Monday to Friday, 10am to 6pm ET, or email customerservice@shopshanejustin.com and we will get it sorted.
12contact+
- Text954-773-5119, Monday to Friday, 10am to 6pm ET
- Emailcustomerservice@shopshanejustin.com
- Returns addressSJ Fulfillment, 5645 Coral Ridge Drive #419, Coral Springs, FL 33076
- Choosing a selection results in a full page refresh.